SAP Certified Application Associate – SAP Service Cloud 2111 Details:

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Exam Name: SAP Certified Specialist – SAP Activate for Cloud Solutions Project Manager
Exam Code: C_C4H510_21

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SAP Certified Application Associate – SAP Service Cloud 2111 Certification Exam Topics:


Service Objects > 12%

Service Elements and Notification 8% – 12%

Personalization and Extensibility 8% – 12%

Reporting 8% – 12%

Basic Setup Settings 8% – 12%

Data Management 8% – 12%

Service Business Process 8% – 12%

Communication Channel and Knowledge Base 8% – 12%

Maintenance Plan < 8%

User Management < 8%

Contracts and Ticket Hierarchy < 8%

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