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SAP Design Thinking Certification Sample Questions


01. What kinds of thoughts are allowed during a brain dump exercise?
There are 2 correct answers to this question.
a) Concerns
b) Any kind of thought
c) Anything except concerns related to the challenge
d) Anything except questions related to the challenge

02. A software company likes to use the User Story Mapping method in conjunction with Design Thinking. For which purpose would you recommend using User Story Mapping?
Please choose the correct answer.
a) To find data that serves to inspire the team and gain empathy
b) To check on feasibility, viability and desirability
c) To get a common understanding of the challenge/problem space
d) To define the implementation backlog items

03. What interview formats are used for field user research?
There are 2 correct answers to this question.
a) Multiple choice based interviews
b) Phone interviews
c) Onsite interviews
d) Panel interviews

04. How can you increase the maturity of your initial low-fidelity prototype?
There are 2 correct answers to this question.
a) Iterate ideation phase
b) Funky prototyping
c) Lego-based prototyping
d) Functional prototyping

05. Working with sticky notes is a key activity in many Design Thinking workshops. What rules would you set when using sticky notes?
There are 3 correct answers to this question.
a) Use one defined color per exercise.
b) Go for bold statements and be visual.
c) Agree within the team on a color code.
d) Aim for one thought per sticky note.
e) Keep workshop results unstructured to foster creativity.

06. Which conditions foster creativity according to John Cleese?
There are 3 correct answers to this question.
a) Dedication
b) Humor
c) Space
d) Expertise
e) Confidence

07. What do you need to prepare before you conduct interviews during the 360° research phase?
There are 2 correct answers to this question.
a) A list of user types that you might encounter
b) A list of key guiding questions
c) A list of challenging questions to bring the interviewee to make creative suggestions
d) A short presentation of prototypes that you already have designed

08. What is the recommended team size for a Design Thinking workshop?
Please choose the correct answer.
a) 11-15 team members
b) 1-3 team members
c) 8-10 team members
d) 4-7 team members

09. What are the expected outcomes of the Journey Map technique?
There are 2 correct answers to this question.
a) A map of swim lanes describing cross functional business processes from a company perspective.
b) Information on touch points and mind set during specific action steps.
c) An understanding of the journey an end user goes through in the context of a particular business scenario.
d) Responsibilities for business process steps based on RACI (Responsible, Accountable, Consulted and Informed).

10. Which of the following techniques are structured ideation techniques?
There are 2 correct answers to this question.
a) Blue Ocean REICC
b) Persona
c) Multiplication
d) Minimal Viable Product (MVP)

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